If you have experienced a Data Breach, your next step is to be transparent with your customers and tell them how you are responding regarding their personal information. Read our detailed Data Breach Response Guide here.
The Office of the Privacy Commissioner recommends the following:
- If a data breach creates a risk of harm to a person, you should usually notify them. Notifying them promptly means they can take steps to protect themselves and regain control of their information as soon as possible.
- Do not notify people unless you’re sure that the breach has compromised their information. Notifying the wrong people by mistake can cause unintentional damage.
How we can help you
Data Breach Notifications
Our Data Breach Notification services will assist you in determining:
- Developing a mandatory breach reporting policy
- Whether a breach is a “notifiable breach”
- When to notify your customers
- How to notify your customers
- Who should notify your customers
- What to tell your customers
Distribution of Notifications
Whether you wish to notify by email, physical mail out or phone, we can facilitate the Data Breach Notification process. We can:
- Facilitate the distribution of notifications via either a third party email tool, a tailored website, or by physical mail
- Process large volumes of email information, including standardisation of addresses and the removal of duplicates
- Provide you with reports showing the results of the notification process
Call Center Services
Affected individuals receiving a data breach notification letter may have a number of further questions. Incident Response Solutions has partnered with a professional call center who will professionally handle inbound calls, before being forwarded to our dedicated Incident Response experts. The combined role is to provide your customers with the information they require to reduce their anxiety, clarify the breach position and answer any questions about monitoring solutions in place.
Credit Monitoring and Reporting
We can assist in arranging Credit monitoring and reporting. Credit information can affect how companies treat your customers, for example when they want to borrow money or get insurance. Reports typically include payment history for credit cards, mortgages, car finance and hire purchases.
Contact us for a more detailed discussion.